Need help using BioSig-ID?  If you are trying to create a school password, you cannot do it on this site.  You must visit the student help center.  Most issues are resolved by checking our FAQ below.  You can also watch how-to videos.

To contact us, click the Student help button below.  Please DO NOT use any other contact form on the site - it will not reach help. 


BioSig-ID™ Enrollment Questions

Where do I go to enroll with BioSig-ID™ for the first time?

The BioSig-ID™ software is not admistered by us, but instead by your organization. If you were told to enroll but are unable to find where to do so, please ask your instructor, supervisor, adminsitrator, etc. They will most likely know where to find the enrollment page.

Why am I having trouble creating my BioSig-ID™ password?

When someone goes to create a password for the first time, the software is also learning about you for the first time. Don't write in cursive and try to go slow. With each use of BioSig-ID™ it learns more about you and becomes more accurate and more secure, so at the beginning try and draw you password in a steady motion that you can easily replicate.


BioSig-ID™ Verification Questions

I Forgot My BioSig-ID™ Password

If forgotten, BioSig-ID™ users can reset their own password using our self-rest feature with Click-ID™ or via their registered email address. When you first created your BioSig-ID™ password you were also asked to enter 4 digit/character PIN. This is your Click-ID™ password and after failing your BioSig-ID™ password three times you will be asked to enter your PIN allowing you to reset your BioSig-ID™password. Alternatively to the bottom right of the Click-ID™ keyboard you can click the link to reset your password via email.

While in public, how can I help keep my password secure?

If you find yourself having to verify in a very public place, you can simply turn on "Invisible Ink".

In the example below you can see how both passwords being drawn are accepted as the same, even though your strokes are not shown during the second pass.